Frequently Asked Questions
David Raines Community Health Center is here to serve our patients. We would like to ensure all questions are answered to ensure a good experience for our patients.
Who can receive care at David Raines Community Health Centers?
Anyone can receive care at any of the 6 community based locations. We provide care regardless of income, residency status, employment, sex, health insurance coverage, or ability to pay for services.
How can I schedule an appointment?
To schedule an appointment, call one of our locations.
How do I get a refill for my medication?
In order to get a refill, please contact your pharmacy, who will then send a refill request to the prescribing provider.
How can I leave a message for my provider?
To leave a message for your provider, you can use the patient portal or call one of our locations.
When can I find out when my labs are ready?
You can use the patient portal or call one of the centers when labs are ready staff will mail out a lab card when the results are normal, and for abnormal results, a Certified Medical Assistant will call the patient.
Are you open after hours or on the weekends?
We care currently not open on the weekends. Please visit the locations page to see hours of operations. For after hour medical emergencies, please call 9-1-1
Do you have a pediatrician on staff?
Yes. We have a combination of providers including Pediatricians and Nurse Practitioners who can see pediatric patients at our community based sites. We also have board certified providers at our School-Based locations
I got a bill from David Raines Community Health Centers and have a questions about it.
If you receive a bill and have questions, please contact our billing company at 318-225-8179 and speak with a representative to assist with questions.
I just lost my insurance coverage. Does David Raines Community Health Centers offer financial assistance?
We charge a sliding fee scale based on your income and family size. On the first visit, patients who are uninsured meet with a Financial Screener and undergo a simple income screening process. This process identifies whether you or a member of your family may be eligible for healthcare assistance programs, and also determines your fee-for-services based on a sliding fee. We can help you determine if you qualify for insurance programs such as Medicaid, CHIP, CHIP Perinatal, or the Marketplace insurance plans during the active enrollment period. For more information on this, please call one of our Certified Application Counselors at (817) 546-6482. If you do not have insurance, or if you do not qualify for insurance, we will determine what percent of the actual clinic cost you will have to pay when you register.